Tony Bacon — Pet Industry Entrepreneur · Surprise, Arizona

Former Metropolitan Police Officer · London to Arizona

I built and operate a real pet business.
Now my Playbook and App will help you build yours.

Free education with no paywalls, and software that automates more of the day-to-day than anything else built for pet businesses — because I built it to run my own.

Tony Bacon
15+
Years Metropolitan Police
~$400k
Scritches Annual Revenue
40+
Independent Contractors
4
Businesses in the Ecosystem

The background

The skills that make a good detective make a great entrepreneur.

I spent over fifteen years in the Metropolitan Police — reading rooms, building informants, running operations under pressure. You develop a particular kind of pattern recognition that doesn’t switch off.

“Policing and entrepreneurship share one thing — you’re always looking for what nobody else noticed yet.”

The pet industry didn’t choose me. I chose it because it’s fragmented, underserved by technology, and full of owners who are brilliant with animals and completely overwhelmed by the business side. That gap is where everything I’m building lives.

15+ Years · Metropolitan Police
Pattern recognition, reading people, and forensic due diligence. Built for high-stakes decisions.
Active Pet Industry Operator
Running an almost $400k pet sitting business with 40+ ICs — managed day-to-day by my wife Liza.
Ecosystem Builder
Building SaaS, media, licensed services, and physical locations in the pet industry simultaneously.
Immigrant Entrepreneur
Moved from the UK to Surprise, Arizona with my family. Bought a 6-sitter business and grew it to 40+ across Phoenix metro.

What I’m building

Four businesses. One ecosystem. Everything tested on my own business first.

01
SaaS · Pet Industry
PetBizApp
Practice management software for pet service businesses. Six modules: sitting, grooming, training, boarding, daycare, poop scoop.
petbizowner.com/app →
02
Media · Education
PetBizPlaybook
Authority hub for pet business owners. Content, community, and masterclasses on building a business that works without you.
petbizowner.com/playbook →
03
Operations · Phoenix Metro
Scritches Pet Sitting
40+ IC pet sitting operation across the Phoenix metro area — both valleys and Phoenix itself. The business that started the ecosystem — and proved the model works.
scritchesaz.com →
04
Wellness · Fitness Building now
Pack Wellness Collective
Dog fitness and wellness membership club. First of its kind in the West Valley. Founding memberships opening soon in Surprise and Goodyear.
Register interest →

Why the Playbook is actually free

The Playbook isn’t the product. PetBizApp is.

Which is exactly why the Playbook holds nothing back.

The story

From the Met to the Mojave.

I didn’t plan to become an entrepreneur. I planned to serve, retire, and figure the rest out later. Arizona had other ideas.

“The pet industry didn’t choose me — I chose it because I could see exactly what was missing.”

The pet industry is fragmented, underserved by technology, and full of owners who are brilliant with animals and completely overwhelmed by the business side. That gap is where everything I’m building lives.

Read the Playbook →
2003
Joined the Metropolitan PoliceFifteen years of reading people, building systems, and making decisions under pressure.
2018
Moved to Surprise, ArizonaLeft the UK with my family. Bought a 6-sitter pet business in one city — the start of what became Scritches.
Now
Building the ecosystemFrom 6 sitters in one city to 40+ across Phoenix metro. Now building the Playbook and the App so other owners can do the same.

For pet business owners

Build a business that doesn’t need you to survive.

PetBizPlaybook is where I share everything I’ve learned about building pet businesses that run on systems, not heroics.

Visit PetBizPlaybook →

Ready to run your own business better?

The software I built to run my own business.

PetBizApp runs Scritches every single day. OPERATE is free, forever — try it yourself.

Try PetBizApp free →

Get in touch

Questions about the Playbook, the App, or anything else?

Prefer email directly? tony@tonybacon.com